4 Reasons for Success

There are four key reasons for USA Mortgage’s ongoing success, and they form the cornerstone of our strategy to continue to deliver to our clients a level of service unrivaled in the mortgage industry.

We view our customers as “customers for life”
We want you to be our client for life…and we treat you accordingly. We strive to build lasting relationships that enable each and every person relying on us for their financing needs the opportunity to achieve the American dream. We know that the purchase of a home is a large investment – both financially and emotionally – and we know that borrowers have many options. Our clients choose us because we keep rates low and fees to a minimum; provide speedy pre-approvals; present a diverse array of loan solutions to fit individual needs; and ensure smooth, problem-free closings. We feel that our relationship should not end at the closing table, as is the case with most lenders; but it should continue over time through future follow-up calls, e-mails, and letters about topics including market updates and refinancing opportunities.

USA Mortgage is a full service mortgage bank
This means that USA Mortgage will see you through all aspects of the loan process from the time you meet one of our mortgage professionals to the day you sit at the closing table, and ultimately fund your loan with its own money—no waiting for the corporate bigwigs halfway across the country to cut your check! To borrowers and Realtors©, being a mortgage bank means you can expect a home financing experience free of hassles and headaches. Complete control means having in-house operations such as processing, underwriting, closing and funding. Performing all aspects of a loan under one roof assures that the company will never miss a loan commitment date, or closing. Controlling every aspect of the loan process doesn’t just mean following through with the paperwork and making sure the clients get all of their questions answered, it also requires having access to options that best cater to individual needs. Having complete control affords USA Mortgage the ability to adjust to individual’s needs on-the-spot.

We seek to form and maintain strategic relationships with other companies in the industry
USA Mortgage highly values its business-to-business relationships. To partners such as real estate firms, financial planners, banks and credit unions, we offer the opportunity to better serve their customers by providing mortgage services without ever having to create an end-to-end mortgage solution. If you have come to us in search of a reliable partner in the mortgage industry, please feel at ease. You are in good hands. With no part of the loan process typically being outsourced or brokered, our clients experience a degree of service and communication that few, if any, firms can duplicate. We partner with every major financial services firm in the country that deals with mortgages as a core product to accommodate almost any financial situation. We are not a broker who acts as a mere intermediary without the ability to control each part of the process, nor are we an actual bank which typically specializes in checking and savings accounts and often views mortgages as a “necessary evil” rather than a core product or service. The firm, however, never will relinquish its ability to act as a broker if that better serves the client.

People make the difference
In the end, we know that it is our mortgage professionals, carefully chosen from among the top in the industry, that are our greatest asset. Many of these individuals are considered leaders in their respective fields, and we rely on their talents for us to remain on the cutting-edge of industry trends. Our dedicated staff of more than 200 experienced loan officers, underwriters, processors, and closers truly makes the difference. They are focused on providing clear communications and ongoing follow-up with our clients, and their service-oriented attitudes make the home financing process what it should be – an exciting and rewarding experience.