A Customer’s Perspective on Our St. Louis Mortgage Company

I just wanted to say thanks again and that I’m very pleased with the excellent service that you provided me in purchasing the new family home. It was hard enough finding the right house for my new family and I didn’t want to have to go through the local bank hoops you have to go through to get the right home loan. As we all know many of these banks give you limited options and of course aren’t going to shop and compare to try to save their customer money. As for my impression of your wo… Read more

When I made a decision to re-finance my home, I spoke to 6 different companies to see where I could get the best financing. John Sprengnether was one of the first to respond and he answered all my questions professionally, and seemed very honest and said he would get back to me with more information. I immediately liked his demeanor, and caring attitude about my situation, and felt he was truly going to respond. The five other companies I spoke to were very generic, and I did not get the feel… Read more

I want to thank you very much for going way beyond the normal call of duty to accomplish my new loan. I realize that it was not an ordinary transaction and you worked long and hard to get it accomplished. I would highly recommend you to any of my friends and acquaintences for your professionalism, knowledge of the different products, perserverience, and continual update on my loan status. You were great to work with and you kept be informed and smoothed out the many bumps…Thanks again for all… Read more

Hi Donna! Please know that I’m 100% convinced that it was your personal ethic that brought my original desire to fruition. There is no one else I would recommend in your field, BUT you. Thanks again for all you did & I wish only continuing success to you!! (The industry needs honest people like you more than ever now)

We are getting settled into our new home, still have many boxes to unpack, but at least everything is there. I wanted to drop you a quick note to let you know how pleased Larry and I were with the customer service you provided us during the processing of our mortgage loan with USA Mortgage. We felt everything went smoothly and was handled professionally. I will definitely refer you to anyone in need of a mortgage loan!

Hi Donna. Going through a house refinance not once but twice can be a bit of an undertaking. You made the process much, much easier for me. If I had to do it again, you would be the first person (again) I would call. Your concern, integrity and the willingness to go above and beyond the call of duty impressed me to no uncertain terms. I have and will continue to refer you to my coworkers, friends and anyone else who desires to refinance because you look out for their best interest. Thanks a… Read more

Jon, Many Thanks for all your help, you went out of your way to make refinancing as painless as it possibly can be. I will be pleased to recommend you to anybody who is in need of your services, & since I am graduating about 40 to 50 new nurses each year, I expect that to be quite a few. I have your magnet business card in my office & am prepared to use it. You were very nice and I appreciate it a great deal. Best wishes to you and yours.